HARDWARE MAINTENANCE

Always worrying about Murphy’s Law wrecking havoc on the office hardware or wide area network? At I-NET, we expect the unexpected; hence our stable of IT experts who are on standby round-the-clock. Aside from being available even on public holidays, our experts will be deployed within four hours of
receiving your call.

All problems will be tracked, coordinated and escalated accordingly to ensure they will be resolved. Our consultants are well-versed in a wide range of desktop applications, especially Microsoft, Cisco and Juniper products.

READY I-NET MEASURES

These are but two of our ready-made Measures; we can tailor a Measure just for your IT needs.

READY I-NET MEASURE EXTENDED – 24 hours x 7 days x 4 hours response

- 24-hour daily support
- Inclusive of Saturday, Sunday and public holidays
- 4-hour response time

READY I-NET MEASURE PLUS – 8 hours x 5 days x 4 hours response

- 8-hour support per day, from Monday to Friday (exclusive of public holidays)
- From 8.30am to 5.30pm
- 4-hour response time
- Requests made after 4.00pm will be attended to on the next business day

Additional support required outside of the Service Level Agreement is
charged separately.