Streamline IT processes
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Systematic processes to manage requests and incidents, thus minimizing the resolution time of repeated incidents. |
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Optimization for Maximum Throughput
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Tap on i-Net wide base of expertise, so customer can free up internal resources and time to concentrate on
core business focus. |
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Helpdesk / First Line Support
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Dedicated helpdesk and first line support for
end user. |
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Cost effective as there is no direct investment
from customer. |
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Availability & Performance
Monitoring / Notification
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Pro-active incident rectification. |
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Faster response & resolution time and monitor
availability & basic performance of system. |
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Asset Management
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Facilitate the audit of hardware and software,
providing ease of management and administration. |
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First step for SMB to move to Standard operating environment (SOE). |
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Reduce the cost and time to deploy, configure, maintain, support and manage workstations. |
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Cost Reduction
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Achieve predictable operating expenses. |
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Save on recruitment, training and retaining cost. |
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Reduce capital expenses. |
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